Hotel · Hanoi · Ha Noi Municipality
Hanoi Media Hotel & Spa
A 4-star stay in Hanoi's Old Quarter with a spa, a warm welcome, and a team known for going the extra mile.
- Staff rated 9.7 for attentive, personal service
- Spa & wellness centre with massages and beauty treatments
- In the Old Quarter, a short walk to the Lake of the Restored Sword
8.9
Great
2485 reviews
Booking.com 8.9 · 2485 reviews
About
Hanoi Media Hotel & Spa
Hanoi Media Hotel & Spa sits on Hang Dau Street in the Old Quarter, close to the bustle of Hanoi’s historic centre. The hotel lists Lake of the Restored Sword as a moderate distance away, and Quan Su Temple is described as 19 minutes on foot. With 2,485 guest ratings and an 8.9 average, it’s a popular base for exploring the city.
The hotel carries 4 stars and offers an in-house spa and wellness centre, restaurant and bar, plus a sun terrace. Rooms range from Superior to Family and Suite categories, many with city or lake views. The team earns consistent praise for making guests feel personally looked after, from early check-in to organising tours.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Staff whose service guests call exceptional — Across reviews, the team is described as polite, helpful, and attentive without being intrusive, with multiple guests noting they went ‘the extra mile’—from arranging taxis and interpreters to early check-in after late flights.
- A location that suits exploring the Old Quarter — Guests highlight the position on Hang Dau Street as ideal for walking to the Lake of the Restored Sword, markets, cafes, and restaurants. The hotel is also listed as a 19-minute walk from Quan Su Temple.
- An in-house spa and wellness centre — Beyond a standard hotel stay, guests have access to massages, facials, body treatments, a steam room, and a public bath—a plus for relaxing after a busy day.
- Comfortable, well-equipped rooms — Rooms feature air conditioning, heating, flat-screen TVs, minibars, and some offer balconies or city/lake views. Guests note large, comfortable beds and quiet rooms even when facing a busy street.
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Worth weighing
4 to weigh- Facilities score relatively lower than service — The Facilities rating sits at 7.2, the lowest category, and Comfort at 7.8. While rooms are praised, the physical amenities may feel less polished than the level of service.
- Check-in only from 14:00 and not after 23:30 — Guests arriving early or very late will have to plan around the 14:00–23:30 window, though some report early check-in was granted when possible.
- No pets allowed — The hotel does not accept pets, so those travelling with animals will need to look elsewhere.
- Parking is available but may not be on-site — One guest notes that public parking was nearby rather than at the hotel itself, so guests driving should confirm the exact arrangement.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Executive Room
Deluxe Room
- 2 Single beds or 1 Double bed
- City view
- Shower
- Non-smoking
- Heating
Executive Triple Room
- Sleeping arrangements for 3 persons
- Shower
- Non-smoking
- Heating
- Air conditioning
Superior Room
- 1 King-size bed
- Shower
- Non-smoking
- Heating
- Air conditioning
Family Room
- 1 King-size bed and 1 Sofa bed,1 King-size bed
- City view
- Shower
- Non-smoking
- Heating
Junior Suite
- 1 King-size bed
- Lake view
- Shower
- Non-smoking
- Heating
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Wellness & Spa
- Spa & wellness centre
- Steam room
- Public bath
- Massages (back, head, full body, foot)
- Beauty treatments (facial, manicure, pedicure, waxing, body scrub, body wraps)
- Make-up services
- Treatment room
Food & Drink
- Restaurant
- Bar/Lounge area
- Snack bar
- Special diet menus
- Welcome drink
Services
- 24-hour reception
- VIP check-in/out
- Luggage storage
- Currency exchange
- Room service
- Laundry & dry cleaning
- Tours/Ticket assistance
- Car hire
- Paid airport shuttle
Room Amenities
- Air conditioning
- Heating
- Mini-bar
- Flat-screen TV
- Electric kettle
- Free toiletries
- Ironing facilities
- Sitting area
- Terrace or balcony (in some rooms)
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.9/10 from 2,485 reviews
Booking.com · 8.9 · 2485 reviews
8.9Verified guest“The room was clean and there was a laptop provided. Staff were extremely polite and accommodating throughout our stay.”
8.9Verified guest“My room was well presented with a terrace and balcony, and the late check-out was appreciated. Public parking was close by, the service was very good, and the atmosphere was quiet.”
8.9Verified guest“Great position and rooms were very clean and comfortable. Staff were exceptionally pleasant and helpful. Tours organised through the hotel were fantastic, and the buffet breakfast was excellent—loved my specially prepared omelette! A 10 out of 10 from us. Thanks from Karen and Terry.”
8.9Verified guest“Great service and friendly staff, with a very good location. Will definitely stay here again next time in Hanoi. Many thanks for all the help when we left our bag. Highly recommend this hotel.”
8.9Verified guest“A great experience staying here. It feels like a 3-star hotel with 5-star service. Staff spoke good English. The Deluxe room was big for a family with one child. Breakfast was very nice, and the location in the Old Quarter is within walking distance to Dong Xuan Market, Essence Cafe, and the lake.”
8.9Verified guest“I have never stayed anywhere with such attentive staff who were not intrusive and automatically went the extra mile, even compared to 5-star hotels. The rooms were exceptionally equipped and adequately sized with modern decor, free wifi, a laptop in the room, free water replenished daily, and a luxury bathroom with soft towels and bed. When I had to go to hospital, the hotel organised a taxi and interpreter without being asked or expecting anything. Amazing service—a great team who make you feel like a visiting friend.”
04 — Location
Getting around Hanoi
The property sits in Hanoi.
Old Quarter & Shoe Street: The hotel sits on Hang Dau, known for its many shoe shops. It’s a busy street during the day but guests report the rooms stay quiet at night.
Lake of the Restored Sword: A moderate walk from the hotel, this central lake is a popular spot for an evening stroll. It’s a key landmark within easy reach.
Quan Su Temple: A 19-minute walk away, this active Buddhist temple offers a slice of calm and a look at local religious life.
11 Hang Dau, Hanoi, Ha Noi Municipality, Vietnam
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:30
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 22 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 until 23:30, and check-out is by 12:00. Some guests have reported being allowed to check in early when the room was ready.
Is parking available at the hotel?
The hotel lists parking as an amenity, though one guest noted that the public parking was nearby rather than on-site. It’s best to confirm the exact arrangement when booking.
Are pets allowed at Hanoi Media Hotel & Spa?
No, pets are not allowed at this hotel.
Does the hotel offer airport transfers?
Yes, the hotel provides a paid airport shuttle service. It’s advisable to arrange this in advance with the front desk.
What dining options are on site?
The hotel has a restaurant and a bar/lounge area, with a snack bar available. A buffet breakfast is served, and guests have mentioned special requests like omelettes being accommodated.
Do rooms have air conditioning?
Yes, most room types listed—including Deluxe, Superior, Family, and Junior Suite—come with air conditioning and heating.
The bottom line
If you value genuinely caring staff and being in the thick of Hanoi’s Old Quarter, this hotel delivers. Expect comfortable rooms and a good breakfast, but the real strength is the team—guests repeatedly describe feeling looked after like friends, not customers.
8.9Based on 2,485 guest reviews and our editorial read of the data.
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